Conversational User Experience
Does your voice application speak well of you? Does a chat with your chatbot turn visitors into loyal friends?
I can help you develop VUI and chatbot personas who reflect your brand identity and encourage meaningful interactions with your customers.
What you say and how you say it shape people’s expectations of your company, and influence every interaction they have with you. That’s why good writing is essential to designing an engaging user experience.
Take a look at these examples. Each set of prompts says the same thing. But which one sounds like a person you’d want to talk with?
| “Our records indicate we can contact you at…” | OR | “Here’s the phone number we have for you…” |
| “This call may be monitored or recorded for quality assurance purposes.” | OR | “We might listen to this call or record it to make sure you get great customer service.” |
| “Please hold while your call is transferred to a representative.” | OR | “Let me get someone to help you. It’ll just be a minute.” |
| “Our records indicate we can contact you at…” | OR | “Here’s the phone number we have for you…” |
| “This call may be monitored or recorded for quality assurance purposes.” | OR | “We might listen to this call or record it to make sure you get great customer service.” |
| “Please hold while your call is transferred to a representative.” | OR | “Let me get someone to help you. It’ll just be a minute.” |
A conversational interface is written in a unique voice. I can help you develop VUI and chatbot personas who reflect your brand identity and encourage meaningful interactions with your customers.
Personality-driven messaging lets you communicate in one voice across all your platforms.
When that voice resonates, your audience will respond – whether you’re asking them to spend money, time or effort.
Here’s more about why persona is so important.